The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to greenboxecoshop.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by greenboxecoshop.com.au. greenboxecoshop.com.au reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on greenboxecoshop.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications. We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. greenboxecoshop.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. greenboxecoshop.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
greenboxecoshop.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
Green Box eco shop uses Sendle for its parcel delivery. Sendle sends items by road – so this might give you a good idea of how long an item will take to arrive. Dispatch is from Sorrento Victoria 3943. Delivery times for capital cities and metropolitan areas on the east coast are 3-5 business days, for more remote areas delivery may take up to 10 business days. The delivery times provided by greenboxecoshop.com.au are estimates only. greenboxecoshop.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “ Last house at end of driveway”, “ Office hours 9-5”). Drivers are unable to grant specific requests such as “ Deliver between 1-2pm” or “ Leave parcel in garden shed”. Green Box eco shop cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Refunds & Returns
Free returns are offered to orders shipping to an Australian address Only. If in any circumstance you pay for return shipping Green Box eco shop will not reimburse postage costs. Returns must be in as new condition with tags attached unless faulty. Due to health regulations, we are unable to exchange or refund on any earring purchase unless faulty within the manufacturer’s warranty period. Returns must be made within the timeframe listed on the returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Green Box eco shop will not pay to return these items to you. All Sendle returns are governed by the terms of service set by Sendle. For more information please see Sendle for more info.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only make until the order begins processing. Green Box eco shop cannot accommodate all address change requests. We highly recommend calling us 0400 065 033 instead of emailing as we cannot guarantee instant responses to email enquiries.Green Box eco shop takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Prices are subject to change without notice. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
Faulty Items and Warranty Information
All repairs are carried out by the manufacturer and not by Green Box eco shop. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Green Box eco shop cannot control the availability of parts of replacement goods. Green Box eco shop has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will, however, do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Green Box eco shop cannot be held accountable for repair periods or communication from the manufacturer. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact us or the brand directly for warranty periods. We aim to have your return processed within 48 hours of receiving the item; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.
If notified before goods have been dispatched, greenboxecoshop.com.au can accommodate order cancellations. If items have been shipped, greenboxecoshop.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Straway Pty Ltd t/a Green Box eco shop. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Straway Pty Ltd t/a Green Box eco shop. All software used on the site is the sole property of Straway Pty Ltd t/a Green Box eco shop or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Straway Pty Ltd t/a Green Box eco shop prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, greenboxecoshop.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. greenboxecoshop.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, greenboxecoshop.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that greenboxecoshop.com.au is not responsible for the operation of or content located on or through any such site.
Credit Card Payments and Verification
All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some orders may be subject to small charge verification before they are approved for shipment. In these cases, a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.
Green Box eco shop is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 14 days, in the condition that you received it and we will happily exchange size or refund. ( Items can be returned outside our standard returns periods if the product is faulty under warranty or the incorrect item was received.)
When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.